Sagami 30-Day Satisfaction Guarantee

Sagami firmly believes that sex is more than just feeling good. It is about feeling closer to your loved one.

In order to bring you and your partner closer to such an experience, we sincerely offer the Sagami 30-Day Satisfaction Guarantee, allowing lovers to have a closer relationship and explore our products in more depth.

During the 30-day exploration journey, if the product does not meet your expectations, we genuinely hope to listen to your thoughts and provide the Return and Exchange Services. This is Sagami's commitment to every customer and confidence in our products.

We are sorry you are not satisfied with this experience, but we still believe that Sagami can help you reach your dream. Therefore, if you find that the products purchased are not suitable, please get in touch with our customer service team.

Terms and Conditions

Eligible products for the Sagami 30-Day Satisfaction Guarantee must fulfil the following conditions:

The products are authentic and purchased from the stores shown in the list below

Find a Store

Day

Request for the Return and Exchange Services must be made within 30 days after purchase (based on the purchase date shown on the receipt)

Year

The product expiry date should not be less than two years (based on the requested date for the Return and Exchange Services; short-expiry products will not be accepted)

Details of the Return and Exchange Services:

Please contact our customer service team via info@sagami.au, Facebook @sagami.aus or Instagram @sagami.au to share your experience and feedback.

In case of dispute, the interpretation and decision of Sagami regarding all issues and disputes shall be final and conclusive.

Sagami 30-Day Satisfaction Guarantee

Terms and Conditions

Oceania

Europe

Asia

Region & Language